ClickMeeting Status Page https://status.clickmeeting.com/ 2020-12-30T01:36:09+00:00 ClickMeeting Status Page [FIXED] Problems with accessing conferences https://142.ip-164-132-196.eu/incident/86/ [UPDATE, 10:40PM CET, 2020/04/16] Our datacenter provider has fixed the issue and we are confirming that all services are functional again.

[PL-AKTUALIZACJA, godz.22:40, 16.04.2020] Kwestia utrudnień po stronie serwerowni została rozwiązana. Wszystkie funkcje platformy działają poprawnie.

[UPDATE, 10PM CET, 2020/04/16] We have identified the situation to be caused by connectivity issues in one of our datacenters provider. All traffic is now moved from the affected datacenter.

[PL-AKTUALIZACJA, godz.22:00, 16.04.2020] Zidentyfikowano źródło tymczasowych utrudnień z łączeniem się do wydarzeń u jednego z dostawców centrum danych.

Due to an unexpected error, there are issues with accessing some conferences. We are investigating the issue, the established fix time has not been estimated yet. We will keep you posted. Thank you for your understanding.

[PL] Ze względu na nieoczekiwany błąd, występują problemy z dołączaniem do niektórych wydarzeń ClickMeeting. Badamy przyczynę problemu. Poinformujemy Państwa jak tylko ustalimy więcej szczegółów i czas potrzebny na rozwiązanie problemu. Dziękujemy za wyrozumiałość.

]]> 2020-04-16T19:10:00+00:00 ClickMeeting Status Page Problems with accessing live events (Americas) https://142.ip-164-132-196.eu/incident/85/ Some users may have experienced issues when joining conference rooms (applied to customers from both Americas) around 2 pm EST. Our IT team resolved the issue quickly. Disturbances lasted no more than 10mins.

]]> 2020-04-16T18:00:00+00:00 ClickMeeting Status Page [RESOLVED] Delay in sending notifications / Opóźnienia w wysyłce powiadomień https://142.ip-164-132-196.eu/incident/84/ [UPDATE 11 PM CET 2020/04/14] There is no delay in sending out event notifications. The email queue has been cleared and secured. Email system provider has been contacted so that the situation does not repeat in the future.

[PL - AKTUALIZACJA, godz. 23:00 14.04.2020] Nie ma opóźnień w wysyłce powiadomień o wydarzeniach z platformy ClickMeeting. Został przywrócony normalny ruch, bez zakolejkowań. Dostawca rozwiązań emailowych został powiadomiony, celem uniknięcia podobnych sytuacji w przyszłości.

9 PM CET 2020/04/14 There may be several minutes delays in sending invitations and other notifications. Please copy the event details and send it via your regular email service provider as a workaround. We will keep you updated regarding the issue.

godz. 21:00 14.04.2020 [PL] Mogą występować opóźnienia związane z wysyłką powiadomień z naszego systemu. Prosimy o kopiowanie szczegółów wydarzenia i wysyłkę poprzez inny serwis pocztowy, dopóki nie rozwiążemy tego problemu. Jesteśmy w trakcie rozwiązywania problemu i będziemy informować Państwa o postępach.

]]> 2020-04-14T19:06:00+00:00 ClickMeeting Status Page [FIXED] Issues with live events https://142.ip-164-132-196.eu/incident/83/ UPDATE 2 PM CET - There are no existing issues. Previous issues were identified and repaired.

We are actively investigating today's reports from some customers experiencing issues with their event rooms (logging in, starting events, enabling audio & video). This does not seem to affect all users, in case of any issues, please reach out to our support team.

]]> 2020-04-02T10:48:00+00:00 ClickMeeting Status Page [FIXED] Accessing live events https://142.ip-164-132-196.eu/incident/82/ [UPDATE, 10:15 UTC] Users might have experienced issues when joining the conferences for the last 30 minutes. Our IT team is working on the infrastructure optimization in real-time, therefore the difficulties in logging in to the service might have appeared. We are committed to delivering the best quality of our services to our customers, which is why we are asking for your understanding. Please visit our status page regularly, where we will keep you updated about the current situation and solutions.

[PL] W ciągu ostatnich 30 minut, użytkownicy mogli mieć problemy z dołączaniem do konferencji. Nasz zespół IT pracuje nad optymalizacją infrastruktury w czasie rzeczywistym, dlatego mogły pojawić się trudności z zalogowaniem się do usługi. Dokładamy wszelkich starań, aby dostarczać naszym klientom najlepszą jakość naszych usług, dlatego prosimy o wyrozumiałość. Prosimy także o regularne odwiedzanie tej strony, gdzie informujemy o aktualnej sytuacji związanej z funkcjonowaniem naszej platformy.

]]> 2020-04-01T10:19:00+00:00 ClickMeeting Status Page Issue with accessing the recordings and statistics for some users https://142.ip-164-132-196.eu/incident/81/ [UPDATE April 2, 8:45 UTC] We are experiencing minor issues with generating the recordings and statistics in the account panels for some of the events. Please contact our support team for assistance with any issues. We're terribly sorry for the inconvenience.

[PL] Mogą występować utrudnienia związane z pobieraniem nagrań w panelach kont, oraz generowaniem statystyk z wydarzeń. Prosimy o kontakt z obsługą klienta w celu uzyskania pomocy. Przepraszamy za utrudnienia.

]]> 2020-03-31T19:33:00+00:00 ClickMeeting Status Page [FIXED / NAPRAWIONE ] DDoS attack https://142.ip-164-132-196.eu/incident/80/ [UPDATE, 17:00 PM UTC] ClickMeeting has returned to normal operation. All issues have been resolved and protective measures have been taken.

[UPDATE, 15:30 PM UTC] Access to our platform was disrupted recently due to a DDoS attacked launched by an external entity. A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. Our IT team, however, was able to detect the attack and immediately enable countermeasures. As a result, we were able to contain the situation and restore full platform functionality shortly after. This was, unfortunately, an attack aimed directly at our infrastructure and is not related to recent disruptions - they were caused directly by an increased traffic and fixed by our IT team later by scaling up the number of servers. This current situation was an outside action and there was nothing we could do to predict it. We appreciate your patience and understanding. ClickMeeting Team

[PL] NAPRAWIONE 18:00 CET - ClickMeeting działa w pełni poprawnie. Wszystkie systemy zostały przywrócone. Podjęliśmy kroki, aby zabezpieczyć się przed podobnymi atakami w przyszłości.

ZIDENTYFIKOWANE 16:30 PM CET Działanie naszej platformy zostało zakłócone przez atak DDoS zainicjowany przez podmiot zewnętrzny. Akcja jest skierowana bezpośrednio w naszą infrastrukturę i nie jest związana z niedawnymi zakłóceniami powodowanymi wysokim zapotrzebowaniem na platformę.

Nasz zespół iT natychmiast wykrył atak i podjął działania. ClickMeeting przechodzi proces mitygacji – osłabiania ataku.

Atak DDoS (blokada usług) to złośliwe działanie mające na celu zakłócenie normalnej pracy danego serwera, serwisu lub sieci polegające na przeciążeniu aplikacji i infrastruktury. Było to działanie zewnętrzne, którego nie byliśmy w stanie przewidzieć.

Doceniamy cierpliwość i zrozumienie.

Zespół CliciMeeting

]]> 2020-03-24T14:00:00+00:00 ClickMeeting Status Page [FIXED] Access to ClickMeeting https://142.ip-164-132-196.eu/incident/79/ [UPDATE, 12:50 PM UTC] ClickMeeting has returned to normal operation.

Due to technical challenges and higher traffic, access to ClickMeeting pages is interrupted. We are sorry for any inconvenience and we appreciate your understanding while we try to fix this issue.

ClickMeeting Team

]]> 2020-03-23T11:00:00+00:00 ClickMeeting Status Page Salesforce integration https://142.ip-164-132-196.eu/incident/78/ We have received reports that Salesforce integration with ClickMeeting is currently unavailable for set up. We are working on restoring it as soon as possible and we will post an update once this is fixed.

ClickMeeting Team

]]> 2020-03-20T17:05:42+00:00 ClickMeeting Status Page [Scheduled] Server migration https://142.ip-164-132-196.eu/incident/77/ UPDATE [March 18, 7:30 PM CET]: The chat logs option has now been restored.

During our planned infrastructure upgrade and server migration, file storages, statistics and chat logs were not available. Avatars and logos used in the event room were also unavailable.

Users might have also experienced challenges when trying to log in to their account panels.

The service is operational now, while chat logs are still unavailable. We are working on restoring this feature and an update will be posted once this is fixed.

]]> 2020-03-18T11:19:00+00:00 ClickMeeting Status Page [Scheduled] Maintenance Work https://142.ip-164-132-196.eu/incident/75/ Dear Users,

On Wednesday, March 18, between 12:00 and 2:00 PM CET (11:00 AM - 1 PM UTC), we will perform an important infrastructure upgrade work.

We expect service continuity but it may happen that you experience challenges within your account panels and/or event rooms. If you have any events planned for that time, it might be best to move them to another time frame, if possible.

Our IT team is working around the clock to ensure that any difficulties are minimised and temporary.

ClickMeeting Team

]]> 2020-03-18T11:00:00+00:00 ClickMeeting Status Page [FIXED] File uploading and conversion https://142.ip-164-132-196.eu/incident/76/ UPDATE: Our storage server works have now been completed and file storages in account panels are now available and working smoothly again!

We are currently working to fix our file storage feature. Users experience issues when trying to upload new presentation files to their storages. While in most of the cases the current storage files should open in the event room without any issues, we recommend sharing presentations via Desktop Sharing.

]]> 2020-03-18T08:34:00+00:00 ClickMeeting Status Page [FIXED] Access to ClickMeeting https://142.ip-164-132-196.eu/incident/74/ Due to technical challenges and higher traffic, access to ClickMeeting pages is interrupted today. We are sorry for any inconvenience and we appreciate your understanding while we try to fix this issue. Users may also experience challenges with their presentation files (uploading and conversion). We are working on a fix for that matter as well.

ClickMeeting Team

]]> 2020-03-17T13:45:00+00:00 ClickMeeting Status Page [FIXED]Problems with accessing conferences https://142.ip-164-132-196.eu/incident/73/ Dear users, we have identified the reasons for the performance issues today and have now implemented solutions. We can assure you that all of our systems are closely monitored and we will do our best to keep you up to date with any news. In the meantime, you may experience issues with downloading the chat logs from your events. We are working on solving that matter for you as well. We are truly sorry for the inconvenience.

]]> 2020-03-16T14:29:00+00:00 ClickMeeting Status Page [FIXED] Problems with accessing conferences https://142.ip-164-132-196.eu/incident/72/ Due to an unexpected error there might be issues with starting new conferences and initiating microphones & cameras within the conference room. We are working on the issue, the established fix time has not been estimated yet.

]]> 2020-03-16T09:33:00+00:00 ClickMeeting Status Page Problems with accessing conferences https://142.ip-164-132-196.eu/incident/71/ Due to an unexpected error there are issues with accessing conferences. We are working on the issue, the established fix time has not been estimated yet. We will keep you posted.

]]> 2020-03-13T09:54:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/70/ Due to some technical difficulties, users may experience issues with searching videos on YouTube. Our technicians are working to implement a solution and fix the integration as soon as possible. We are sorry for any inconvenience and appreciate your patience.

]]> 2020-03-12T17:49:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/68/ Due to an unexpected error there might be issues with initiating recordings within the event room, converting presentation files and generating statistics. We are working on the issues and doing our best to fix this as soon as possible. Thank you for your patience!

]]> 2020-03-11T10:44:00+00:00 ClickMeeting Status Page Youtube Integration https://142.ip-164-132-196.eu/incident/66/ Due to some technical difficulties, users may experience issues with integrating their ClickMeeting accounts with YouTube. Our technicians are working to implement a solution and fix the integration as soon as possible. We are sorry for any inconvenience and appreciate your patience.

]]> 2020-02-24T12:34:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/67/ Due to some technical issues access to ClickMeeting may be currently interrupted. These issues are resulting from our Internet Service Provider problems and are independent of us. We assure you that we are solving all the issues that have impacted the availability of our services. Our technicians are working right now to implement a solution and bring everything back up online.

We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.

We sincerely apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support.

]]> 2020-02-21T08:23:00+00:00 ClickMeeting Status Page Issue with accessing the recordings https://142.ip-164-132-196.eu/incident/65/ Dear Users,

You may be experiencing some issues with your Account Panels and accessing your event recordings. We are terribly sorry for the inconvenience and we are working to solve this issue as soon as possible for you.

Please reach out to our Customer Success Team via email or chat if you have any questions.

ClickMeeting Team

]]> 2020-01-28T14:57:00+00:00 ClickMeeting Status Page Maintenance Work - Accessing Recordings https://142.ip-164-132-196.eu/incident/64/ On January 23, between 06:00 and 07:00 AM CET, due to infrastructure upgrade, users may be experiencing issues with downloading and replaying the recordings. All of the recordings will be safe and are stored on our severs. The recordings will be available after the scheduled maintenance is finished. We are sorry for any inconveniences.

]]> 2020-01-22T12:11:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/63/ Our Live chat is temporarily unavailable. Please contact us by email.

]]> 2019-12-03T08:12:00+00:00 ClickMeeting Status Page Problems with accessing conferences https://142.ip-164-132-196.eu/incident/62/ Due to some technical issues, access to ClickMeeting webinar rooms may be interrupted. We’re sorry for any inconvenience and we appreciate your patience.

We are working on the issue, the established fix time has not been estimated yet. We will keep you posted.

For more information, please contact our Customer Support Team via chat or email.

]]> 2019-11-25T14:39:00+00:00 ClickMeeting Status Page Issue with accessing the recordings https://142.ip-164-132-196.eu/incident/61/ Dear Users,

You may be experiencing some issues with your Account Panels and accessing your event recordings. We are terribly sorry for the inconvenience and we are working to solve this issue as soon as possible for you.

Please reach out to our Customer Success Team via email or chat if you have any questions.

ClickMeeting Team

]]> 2019-11-15T08:34:00+00:00 ClickMeeting Status Page Maintenance Work https://142.ip-164-132-196.eu/incident/60/ Dear Users,

On Tuesday, October 29, at 6:00 AM CET, we will perform short infrastructure maintenance work on our servers.

It may happen that our website is temporarily unavailable but we do not expect any major service disruptions at that time.

If you need any assistance with your ClickMeeting account, feel free to contact us via chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-10-28T16:19:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/59/ Our data centres in Russian Federation are experiencing temporary issues. Our best man are working on the case. We apologize for any inconvenience.

]]> 2019-10-23T08:36:00+00:00 ClickMeeting Status Page [Scheduled] Maintenance Work https://142.ip-164-132-196.eu/incident/57/ Dear Users,

On Thursday, September 5, between 12:00-12:15 PM CET, we will perform maintenance work.

We do not expect any service disruptions during that time.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-09-05T09:33:00+00:00 ClickMeeting Status Page Network problems https://142.ip-164-132-196.eu/incident/56/ Our Internet service operators are currently experiencing network issues, parts of ClickMeeting service may not be available.

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page.

]]> 2019-08-31T13:25:36+00:00 ClickMeeting Status Page Problems with accessing conferences https://142.ip-164-132-196.eu/incident/54/ Due to some technical issues access to ClickMeeting webinar rooms may be interrupted. We’re sorry for any inconvenience and we appreciate your patience.

We assure you that we are solving all the issues that have impacted the availability of our services. Our technicians are working right now to implement a new plan and bring everything back up online. 

We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.

Again, we sincerely apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support.

]]> 2019-07-20T08:24:00+00:00 ClickMeeting Status Page Problems with accessing ClickMeeting https://142.ip-164-132-196.eu/incident/53/ Due to an unexpected error there might be issues with accessing account panels and/or starting new conferences for clients from certain parts of the world. We are working on the issue, the established fix time has not been estimated yet. We will keep you posted.

]]> 2019-05-31T12:49:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/52/ Dear Users,

On Friday, April 19, between 4:00-5:00 PM CET, we will perform maintenance work.

During those hours, uploading and converting Keynote files may be temporarily unavailable. We recommend uploading pdf files instead.

We’re very sorry for this inconvenience.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-04-19T09:54:00+00:00 ClickMeeting Status Page Maintenance Work https://142.ip-164-132-196.eu/incident/51/ Dear Users,

On Wednesday, March 27th, between 7:00-13:00 UTC, we will perform maintenance work.

During those hours, downloading, trimming and replaying recorded events may be temporarily unavailable.

We’re very sorry for this inconvenience.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-03-27T07:56:00+00:00 ClickMeeting Status Page Maintenance work planned https://142.ip-164-132-196.eu/incident/50/ Dear Users,

On Saturday, March 16th, between 8:00-13:00 UTC, we will perform maintenance work.

During those hours, downloading, trimming and replaying recorded events may be temporarily unavailable. Events you record during those hours will be saved seamlessly, and you will be able to access them after our maintenance work is complete. All of your existing recordings will be safe and untouched.

We’re very sorry for this inconvenience.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-03-14T11:03:00+00:00 ClickMeeting Status Page Maintenance work planned https://142.ip-164-132-196.eu/incident/49/ Dear Users,

On Friday, March 15th, between 12:00-16:00 UTC, we will perform maintenance work.

During those hours, downloading, trimming and replaying recorded events may be temporarily unavailable. Events you record during those hours will be saved seamlessly, and you will be able to access them after our maintenance work is complete. All of your existing recordings will be safe and untouched.

We’re very sorry for this inconvenience.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-03-14T11:02:33+00:00 ClickMeeting Status Page Maintenance work https://142.ip-164-132-196.eu/incident/48/ Dear Users,

On Thursday, March 14th, between 12:00-14:00 UTC, we will perform maintenance work.

During those hours, downloading, trimming and replaying recorded events may be temporarily unavailable. Events you record during those hours will be saved seamlessly, and you will be able to access them after our maintenance work is complete. All of your existing recordings will be safe and untouched.

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page and Social Media.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2019-03-14T10:59:43+00:00 ClickMeeting Status Page Interrupted access to ClickMeeting https://142.ip-164-132-196.eu/incident/47/ Due to some technical issues access to ClickMeeting may be currently interrupted. These issues are resulting from our Internet Service Provider problems and are independent of us. We assure you that we are solving all the issues that have impacted the availability of our services. Our technicians are working right now to implement a solution and bring everything back up online.     We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.    We sincerely apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support.   

]]> 2019-01-14T11:30:00+00:00 ClickMeeting Status Page Phone gateways issues https://142.ip-164-132-196.eu/incident/46/ Dear Users, One of our servers is currently experiencing issues. Due to that our dial-in services may not be available. These issues are resulting from our Internet Service Provider problems and are independent of us. This issue has a global reach and currently, many companies are experiencing similar problems with the phone gateways.    We’re very sorry for this inconvenience. We'll keep you posted here, on our Status Page. If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email (support@clickmeeting.com) - our team is ready to help.

]]> 2018-12-04T16:30:00+00:00 ClickMeeting Status Page Maintenance work https://142.ip-164-132-196.eu/incident/45/ Dear Users,

On Saturday, November 17th, between 12:00-13:00 UTC, we will perform maintenance work.

During those hours, downloading, trimming and replaying recorded events may be temporarily unavailable. Events you record during those hours will be saved seamlessly, and you will be able to access them after our maintenance work is complete. All of your existing recordings will be safe and untouched.

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page and Social Media.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2018-11-16T10:25:41+00:00 ClickMeeting Status Page Issues with a transcontinental connection between the US and Europe https://142.ip-164-132-196.eu/incident/43/ Dear Users,

The Internet service operators are currently experiencing issues with a transcontinental connection between the US and Europe, parts of ClickMeeting service may not be available.

These issues are resulting from our Internet Service Provider problems and are independent of us. Our ISP is the monopolist in providing the Internet connection between the US and Europe, there is no alternative. This issue has a global reach and currently, many companies are experiencing similar problems with the Internet connection.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page and Social Media.

Best regards, ClickMeeting Team

]]> 2018-10-02T11:20:00+00:00 ClickMeeting Status Page MGTS (Moscow City Telephone Network). https://142.ip-164-132-196.eu/incident/41/ Dear users,

we’re very sorry to inform you that access to the platform is currently interrupted. The problem concerns users of networks of MGTS (Moscow City Telephone Network).

If you have any events scheduled for today, we kindly advise rescheduling them until the problem is fixed.

We apologize for the inconvenience along the way and we thank you for your patience, understanding. We assure you that we are doing everything possible to solve this problem as soon as possible.

If you need any assistance, please contact our Customer Success Team at: support@clickmeeting.com

Уважаемые пользователи,

нам очень жаль сообщить, что доступ к платформе в настоящее время ограничен. Проблема касается пользователей сетей МГТС (Московская городская телефонная сеть).

Приносим свои извинения за неудобства.

Если у вас запланированы какие-либо мероприятия на сегодняшний день, мы советуем перенести их на другой срок, пока проблема не будет устранена.

Мы благодарим вас за терпение и понимание а также заверяем, что мы делаем все возможное, чтобы как можно скорее решить эту проблему.

Если вам нужна какая-либо помощь, свяжитесь с нашей командой по работе с клиентами по адресу: support@clickmeeting.com

Message Input

Message @Oskar Jasniewski

]]> 2018-09-28T13:00:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/42/ Dear users,

we’re very sorry to inform you that access to the platform is currently interrupted. The problem concerns users of networks of MGTS (Moscow City Telephone Network).

If you have any events scheduled for today, we kindly advise rescheduling them until the problem is fixed.

We apologize for the inconvenience along the way and we thank you for your patience, understanding. We assure you that we are doing everything possible to solve this problem as soon as possible.

If you need any assistance, please contact our Customer Success Team at: support@clickmeeting.com

Уважаемые пользователи,

нам очень жаль сообщить, что доступ к платформе в настоящее время ограничен. Проблема касается пользователей сетей МГТС (Московская городская телефонная сеть).

Приносим свои извинения за неудобства.

Если у вас запланированы какие-либо мероприятия на сегодняшний день, мы советуем перенести их на другой срок, пока проблема не будет устранена.

Мы благодарим вас за терпение и понимание а также заверяем, что мы делаем все возможное, чтобы как можно скорее решить эту проблему.

Если вам нужна какая-либо помощь, свяжитесь с нашей командой по работе с клиентами по адресу: support@clickmeeting.com

]]> 2018-09-28T13:00:00+00:00 ClickMeeting Status Page Issues with a transcontinental connection between the US and Europe https://142.ip-164-132-196.eu/incident/39/ Dear Users,

The Internet service operators are currently experiencing issues with a transcontinental connection between the US and Europe, parts of ClickMeeting service may not be available.

These issues are resulting from our Internet Service Provider problems and are independent of us. Our ISP is the monopolist in providing the Internet connection between the US and Europe, there is no alternative. This issue has a global reach and currently, many companies are experiencing similar problems with the Internet connection.

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page and Social Media.

Best regards,
ClickMeeting Team

]]> 2018-09-13T16:35:00+00:00 ClickMeeting Status Page Maintenance work planned https://142.ip-164-132-196.eu/incident/38/ Dear Users,     On Wednesday, September 12th, between 9:00-10:00 CET, we will perform maintenance work.  

During those hours, uploading and converting your presentations may be unavailable. If you have any events scheduled for this time, we highly recommend you to upload your files in advance to avoid the issue. We’d also like to inform that all of your existing presentations will be safe and untouched.  

We’re very sorry for this inconvenience. If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help. 

Best regards, ClickMeeting Team

]]> 2018-09-11T16:00:00+00:00 ClickMeeting Status Page Room connection issues https://142.ip-164-132-196.eu/incident/37/ Dear Users,

Due to some technical issues with out data centers, access to ClickMeeting webinar rooms may be interrupted. We’re sorry for any inconvenience and we appreciate your patience.

We assure you that we are solving all the issues that have impacted the availability of our services. Our technicians are working right now to implement a solution and bring everything back up online.

Again, we sincerely apologize for the inconvenience along the way and we thank you for your patience and understanding.

ClickMeeting Team

]]> 2018-07-23T09:10:00+00:00 ClickMeeting Status Page Issues with connecting to the srvice https://142.ip-164-132-196.eu/incident/36/ Dear users,

The Internet service operators are currently experiencing issues with a transcontinental connection between the US and Europe. Due to that, the access to ClickMeeting service may be interrupted.

These issues are resulting from our Internet Service Provider problems and are independent from us. Our ISP is the monopolist in providing the Internet connection between the US and Europe, there is no alternative. This issue has a global reach and currently, many companies are experiencing similar problems with the Internet connection.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page.

]]> 2018-06-14T14:05:00+00:00 ClickMeeting Status Page Issues with accessing the platform https://142.ip-164-132-196.eu/incident/34/ We have identified an issue with the phone gateway option. Our Team is working on resolving the problem.

]]> 2018-05-22T16:38:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/33/ The access to the platform is currently interrupted. We are solving all the issues that have impacted the availability of our services. Our technicians are working around the clock right now to implement a solution and bring everything back up online. We will be updating the status as soon as possible.

We apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support. We assure you that we are doing everything possible to solve this problem as soon as possible.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help. Contact details here: https://clickmeeting.com/contact

]]> 2018-05-14T14:00:00+00:00 ClickMeeting Status Page Files conversion delays https://142.ip-164-132-196.eu/incident/30/ Dear Users,

Due to connection issues between data centres you may experience some delays while uploading files in to the platform. Our Team is working to solve this problem as soon as possible.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2018-04-14T16:00:00+00:00 ClickMeeting Status Page File conversion delays https://142.ip-164-132-196.eu/incident/32/ Dear Users,

Due to connection issues between data centres you may experience some delays while uploading files in to the platform. Our Team is working to solve this problem as soon as possible.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2018-04-07T16:00:00+00:00 ClickMeeting Status Page Recording issues https://142.ip-164-132-196.eu/incident/29/ Dear Users,

Due to the power outage in one of our servers, the recording tool may be experiencing some issues. Our Team is working to solve this problem as soon as possible. During those works, recording, downloading, trimming and replaying recorded events may be temporarily unavailable.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page. If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2018-04-05T14:44:00+00:00 ClickMeeting Status Page Interrupted access to the platform https://142.ip-164-132-196.eu/incident/28/ Due to some technical issues access to ClickMeeting (marketing pages, Account Panel and webinar rooms) may be interrupted. We are solving all the issues that have impacted the availability of our services. Our technicians are working around the clock right now to implement a solution and bring everything back up online.

We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.

We apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support. We assure you that we are doing everything possible to solve this problem as soon as possible.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

ClickMeeting Team

]]> 2018-03-01T18:00:00+00:00 ClickMeeting Status Page Interrupted access to the platform https://142.ip-164-132-196.eu/incident/27/ Due to some technical issues access to ClickMeeting (marketing pages, Account Panel and webinar rooms) may be interrupted. We are solving all the issues that have impacted the availability of our services. Our technicians are working around the clock right now to implement a solution and bring everything back up online.

We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.

We apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support. We assure you that we are doing everything possible to solve this problem as soon as possible.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

ClickMeeting Team

]]> 2018-02-12T14:00:00+00:00 ClickMeeting Status Page Dialling issues https://142.ip-164-132-196.eu/incident/26/ Dear Users,

Due to an unexpected error, dialling in into the conferences is interrupted. We are investigating the problem now and our Team is working to solve this problem as soon as possible

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page. If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Again, we sincerely apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support.

Best regards,
ClickMeeting Team

]]> 2017-11-22T11:30:00+00:00 ClickMeeting Status Page Webinar recording issues https://142.ip-164-132-196.eu/incident/25/ Dear Users,

Our recording tool is currently experiencing some issues. Our Team is working to solve it as soon as possible. We’d like to assure you that your recordings are safe and they will be available for you as soon as the issue is fixed.

We’re very sorry for this inconvenience. We’ll keep you posted on our Status Page and Social Media.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2017-11-10T08:34:00+00:00 ClickMeeting Status Page General https://142.ip-164-132-196.eu/incident/24/ Dear Users, The access to the platform might currently be interrupted due to global internet issue. We will update the status page as soon as possible along with the estimated time frame as to when we expect our services to be fully operational. We apologize for the inconvenience and we thank you for your patience and ongoing support. We assure you that we are doing everything possible to resolve this problem as soon as possible. If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

ClickMeeting Team

]]> 2017-10-12T11:00:00+00:00 ClickMeeting Status Page Document converter https://142.ip-164-132-196.eu/incident/23/ The issue with document converter has been fixed.

]]> 2017-10-10T19:00:00+00:00 ClickMeeting Status Page LiveChat Maintenance https://142.ip-164-132-196.eu/incident/22/ Due to scheduled maintenance works at LiveChat, our customers might experience issues with reaching the Customer Success Team between 8:00 AM - 11:00 AM UTC.

In the meantime, please use the contact form or send emails to support@clickmeeting.com.

]]> 2017-05-25T07:08:00+00:00 ClickMeeting Status Page Access to webinar statistics https://142.ip-164-132-196.eu/incident/21/ Due to an unexpected issue, the access to webinar statistics was temporarily interrupted. We have established the cause of the problem and solved it in a timely manner. We’re very sorry for this inconvenience.

If you need any assistance with your ClickMeeting account, feel free to contact us via live chat or email - our team is ready to help.

Best regards, ClickMeeting Team

]]> 2017-05-24T12:42:00+00:00 ClickMeeting Status Page YouTube player https://142.ip-164-132-196.eu/incident/20/ Due to some technical issues YouTube player in webinar room may be not working properly. Our technicians are working right now to implement a solution and fix YouTube player. We’re sorry for any inconvenience and we appreciate your patience.

]]> 2017-03-15T10:53:00+00:00 ClickMeeting Status Page PayU payments maintenance work https://142.ip-164-132-196.eu/incident/19/ Due to planned maintenance work carried by PayU, payments by this carrier will be temporarily unavailable on February 22, between 1 AM and 6 AM CEST. All other payment services will operate as usual. We apologise for the inconvenience.

]]> 2017-02-21T13:42:00+00:00 ClickMeeting Status Page YouTube player https://142.ip-164-132-196.eu/incident/18/ Due to some technical issues YouTube player in webinar room may be not working properly. Our technicians are working right now to implement a solution and fix YouTube player. We’re sorry for any inconvenience and we appreciate your patience.

]]> 2017-02-18T10:05:00+00:00 ClickMeeting Status Page YouTube player https://142.ip-164-132-196.eu/incident/17/ Due to some technical issues YouTube player in webinar room may be not working properly. Our technicians are working right now to implement a solution and fix YouTube player. We’re sorry for any inconvenience and we appreciate your patience.

]]> 2017-02-10T19:08:00+00:00 ClickMeeting Status Page ISP provider issue (8:05 - 8:35 UTC) https://142.ip-164-132-196.eu/incident/16/ The Internet service operators are currently experiencing issues with global Internet connections, parts of ClickMeeting service may not be available.

These issues are resulting from our Internet Service Provider problems and are independent from us. Our ISP is the monopolist in providing the Internet connection between the US and Europe, there is no alternative. This issue has a global reach and currently many companies are experiencing similar problems with the Internet connection.

We’re very sorry for this inconvenience.

]]> 2016-11-13T08:43:00+00:00 ClickMeeting Status Page LiveChat https://142.ip-164-132-196.eu/incident/15/ Due to an unexpected issue with LiveChat servers our chat is unavailable. In the meantime, please reach us via email or through the contact form on our website.

]]> 2016-10-21T21:00:00+00:00 ClickMeeting Status Page Problems with accessing conferences https://142.ip-164-132-196.eu/incident/14/ Due to an unexpected error there might be issues with starting new conferences for clients from certain parts of the world. We are working on the issue, the established fix time has not been estimated yet. We will keep you posted.

]]> 2016-10-19T12:12:00+00:00 ClickMeeting Status Page Recordings download https://142.ip-164-132-196.eu/incident/13/ Due to infrastructure upgrade some video recordings from online events that took place between 2016-10-17 17:58:47 CET and 2016-10-18 06:59:16 CET were not available for immediate download and replay. All of the recordings made at this time were safely stored on our severs. They are available for download now. We’re very sorry for this inconvenience.

]]> 2016-10-18T09:43:00+00:00 ClickMeeting Status Page Network problems https://142.ip-164-132-196.eu/incident/12/ Our Internet service operators are currently experiencing issues with transcontinental connection between US and Europe, parts of ClickMeeting service may not be available.

These issues are resulting from our Internet Service Provider problems and are independent from us. Our ISP is the the monopolist in providing the Internet connection between the US and Europe, there is no alternative. This issue has a global reach and currently many companies are experiencing similar problems with the Internet connection.

We’re very sorry for this inconvenience. We'll keep you posted on our Status Page and Social Media.

]]> 2016-07-20T06:31:00+00:00 ClickMeeting Status Page Issue with accessing the recordings https://142.ip-164-132-196.eu/incident/11/ We are experiencing minor issues with downloading, trimming and replaying the recordings. All of the recordings made at this moment are safe and have been stored on our severs. The recordings will be available after we fix the issue. We're terribly sorry for the inconvenience.

]]> 2016-06-25T18:54:00+00:00 ClickMeeting Status Page Maintenance work https://142.ip-164-132-196.eu/incident/10/ Dear User, 

We will perform maintenance work from May 20, 11:30 PM EST to May 21, 3:00 AM EST. 

During those hours, downloading, trimming and replaying recorded events will be temporarily unavailable. Events you record on May 21, 2016 will be saved seamlessly, and you will be able to access them after our maintenance work is complete. All of your existing recordings will be safe and untouched. 

We are sorry for any inconvenience. 

Best regards,  ClickMeeting Team

]]> 2016-05-20T09:31:00+00:00 ClickMeeting Status Page Audio & Video issues https://142.ip-164-132-196.eu/incident/8/ Dear Users,

Yesterday, around 19:00 – 21:00 (CEST), there was an issue with one of our streaming servers. That may have caused disappearing audio and video during the events you participated in.

After locating the cause of an issue, our technicians started to implement corrective measures. All system were go around 21:20 (CEST).

We sincerely apologize for the inconvenience along the way and we thank you for your patience.

ClickMeeting Team

]]> 2016-04-25T19:10:00+00:00 ClickMeeting Status Page Connection issues https://142.ip-164-132-196.eu/incident/7/ The issue has been resolved & ClickMeeting conference rooms are back online. Again, sorry for inconvenience and thank you for your patience.

]]> 2016-04-17T17:07:57+00:00 ClickMeeting Status Page Connection issues https://142.ip-164-132-196.eu/incident/6/ Dear Users,

Due to some technical issues access to ClickMeeting webinar rooms may be interrupted. We’re sorry for any inconvenience and we appreciate your patience.

We assure you that we are solving all the issues that have impacted the availability of our services. Our technicians are working right now to implement a new plan and bring everything back up online. 

We will be updating the status as soon as possible along with the estimated time frame as to when we expect that our services will be fully operational.

Again, we sincerely apologize for the inconvenience along the way and we thank you for your patience, understanding, and ongoing support.

ClickMeeting Team

]]> 2016-04-17T16:38:19+00:00